Privacy Policy

Who we are

Introduction

We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy, or our practices with regards to your personal information, please contact us at [email protected] or calling us at 833-558-4825.

This Privacy Policy is created to inform you, the end user of this website, about what information may be gathered from your use of this webpage. Your data is important to us here at KTG, and we want to be clear about what data we collect and how we use it. 

Information Collection

We collect various types of information through our website to provide and improve our services. The information we collect includes:

Personal Information Provided by You:
When you fill out webforms on our site, we collect the information you provide, such as your name, email address, phone number, and any other details you choose to share.

Cookies:
Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us recognize you and remember your preferences. You can manage your cookie preferences through your browser settings.

Analytics Tools:
We use analytics tools to collect information about your interaction with our website. This includes data such as your IP address, browser type, operating system, pages visited, and the time spent on each page. This information helps us understand how users engage with our site and improve its functionality.

Usage Data:
We collect information about how you use our services, including the features you use, the actions you take, and the time, frequency, and duration of your activities. This data helps us optimize our services and provide a better user experience.

How we use your data

The information we collect is used solely for internal purposes to enhance our services and improve your experience. We do not sell, trade, or otherwise transfer your personal information to outside parties. Specifically, we use the information collected for the following purposes:

Service Improvement:

• • To understand how our services are used and identify areas for enhancement.
  • To personalize your experience and deliver content and product offerings that are most relevant to you.

Customer Support:

• • To respond to your inquiries, support requests, and feedback.
  • To provide you with updates and information related to our services.

Security and Compliance:

• • To monitor and analyze usage and activity trends to ensure the security of our services.
  • To comply with legal obligations and protect our rights and interests.

Internal Analytics:

• • • To conduct data analysis and research to improve our website and services.
    • To generate aggregated, anonymized data for internal reporting and business purposes.

We are committed to maintaining the confidentiality and security of your information and ensuring it is used responsibly and ethically.

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Data Security

We take the security of your personal information very seriously. To protect your data from unauthorized access, alteration, or disclosure, we implement industry-standard security practices and measures. Specifically:

Secure Storage:

• • All personal information is stored in secure systems and databases that are protected by robust security protocols.
  • We use encryption to safeguard sensitive data both in transit and at rest.

Access Control:

• • Access to personal information is restricted to authorized KTG staff members who require it to perform their job duties.
  • We employ strict access controls and authentication mechanisms to ensure that only authorized personnel can access sensitive data.

Industry-Standard Practices:

• • Our security practices are aligned with industry standards and best practices to ensure the highest level of protection.
  • We regularly review and update our security measures to address emerging threats and vulnerabilities.

Monitoring and Auditing:

• • We continuously monitor our systems for potential security breaches and suspicious activities.
  • Regular security audits and assessments are conducted to ensure compliance with our security policies and procedures.

By adhering to these stringent security measures, we strive to maintain the confidentiality, integrity, and availability of your personal information.

User Rights

We respect your rights regarding your personal data and are committed to ensuring you can exercise these rights easily. You have the following rights:

Access to Your Data:

• • You have the right to request access to the personal data we hold about you.

Correction of Your Data:

• • If you believe that any information we have about you is incorrect or incomplete, you have the right to request correction of your data.

Deletion of Your Data:

• • You have the right to request the deletion of your personal data under certain circumstances.

To exercise any of these rights, please contact us at [email protected] with the following information:

• Your first name
• Your last name
• Your phone number
• Your email address
• The term “access,” “correction,” or “delete” in the body of the email to specify your request

We will respond to your request within 72 hours.

How long we retain your data

KTG is committed to retaining your personal data for as long as necessary to fulfill the purposes for which it was collected, as outlined in this Privacy Policy. While we retain data indefinitely to support ongoing business operations and comply with legal obligations, we do not retain data in perpetuity. Specifically:

Retention Periods:

• • Personal data is retained for as long as it is needed to provide our services, support customer inquiries, and improve our offerings.
  • We may retain data for extended periods to comply with legal requirements, resolve disputes, and enforce our agreements.

Review and Deletion:

• • We periodically review the data we hold to ensure it is still necessary for the purposes for which it was collected.
  • Data that is no longer needed is securely deleted or anonymized to protect your privacy.

User-Initiated Deletion:

• • You have the right to request the deletion of your personal data at any time, as described in the User Rights section of this Privacy Policy.

By adhering to these practices, we ensure that your personal data is managed responsibly and ethically, balancing the need for retention with respect for your privacy.

Updates to this Privacy Policy

At KTG, we are committed to maintaining the highest standards of privacy and data protection. Our Privacy Policy is regularly reviewed and updated to reflect changes in our practices, legal requirements, and industry standards. Specifically:

Regular Reviews:

• • We periodically review our Privacy Policy to ensure it remains accurate and comprehensive.
  • Updates are made as necessary to address new legal requirements, technological advancements, and changes in our business practices.

Client Notification:

• • When we make significant changes to our Privacy Policy, we will inform all clients within 72 hours of the changes going into effect.
  • Notifications will be sent via email to the contact information provided by our clients, and the updated Privacy Policy will be prominently displayed on our website.

Effective Date:

• • Each version of our Privacy Policy will include the date it was last updated, so clients can easily see when changes were made.

Client Feedback:

• • We welcome feedback from our clients regarding our Privacy Policy and data protection practices. If you have any questions or concerns, please contact us at [email protected].

By maintaining and updating our Privacy Policy, we ensure that our clients are always informed about how their personal data is handled and protected.